Business Continuity.A Plan to Recover.
When a system fails, your business needs more than a backup. IM YOUR NERD helps plan and manage backup and disaster recovery around the systems, information, and people your operations depend on.
Supporting businesses in New York, New Jersey, and South Florida, with remote assistance available nationwide.
Prioritize
We identify critical systems and discuss the impact of downtime and data loss.
Prepare
We define agreed backup coverage, recovery steps, and responsibilities.
Validate
We plan recovery checks and use the findings to guide improvements.
Know what matters most. Know who to call. Know the next step.
Prepare for the interruption, too.
Hardware failures, accidental deletion, outages, and cyber incidents can disrupt access to business systems. We help assess what needs protection and how recovery would work before your team has to rely on it.
We define backup and recovery coverage for your specific environment, including protected systems, retention, monitoring, testing, and recovery responsibilities. Your agreed scope can include:
Backup Planning & Coverage
Identify the systems and data that need protection, then define the backup tools, schedules, retention, and management responsibilities in scope.
Backup Monitoring & Management
Review backup status and investigate reported failures for covered systems. Define who handles alerts and follow-up; backup job status and restore testing serve different purposes.
Disaster Recovery Planning
Document the technical steps, dependencies, and contacts involved in restoring agreed systems, with recovery priorities guided by your business.
Recovery Testing
Perform restore checks or recovery exercises within the agreed scope and schedule. Document results, access issues, and dependencies that need attention.
Continuity Coordination
Help your leadership and IT contacts connect technical recovery with operational priorities, vendor dependencies, and temporary ways of working.
Recovery Assistance
Assist with agreed restoration tasks during a disruption and coordinate with your team and providers. The response depends on the incident, available recovery options, and service agreement.
Which systems need to come back first?
Define recovery priorities
We discuss which services are essential, how long your business can tolerate an interruption, and how much recent data it can afford to lose. Those priorities help guide the proposed recovery approach.
Match the plan to the environment
Recovery depends on backup coverage, system dependencies, available infrastructure, and the nature of the disruption. We help identify gaps and tradeoffs so decisions reflect your operational needs and budget.
Build a plan your team can use.
We review your current systems, backup arrangements, and business priorities. Together, we document covered systems and exclusions, who monitors backups, who approves restoration, and who performs recovery tasks. Your leadership sets operational priorities while we coordinate the agreed technical work with your IT team and providers.
Testing scope and frequency are agreed as part of the service arrangement. A completed backup job does not by itself demonstrate that an application can be restored and used. Restore checks help identify access problems, missing dependencies, and follow-up work. We agree on how coverage and recovery plans will be reviewed as your environment changes.
For ongoing technology management, explore our Managed IT Services. For help organizing files and storage, see Data Management.
Backup and recovery, explained.
What is the difference between backup, disaster recovery, and business continuity?
A backup is a protected copy of data or a system. Disaster recovery addresses how technology is restored after a disruption. Business continuity considers how the organization keeps essential work moving, including people, communication, vendors, and temporary procedures.
How quickly can our systems be restored?
Recovery time depends on the affected systems, usable backups, infrastructure, dependencies, and the incident itself. We discuss acceptable downtime and data loss during planning and use agreed testing to assess the approach. Our less-than-one-hour business-hours SLA covers the initial support response, not restoration time. Recovery objectives are defined separately.
Can you review our existing backup setup?
Yes. We can review the current tools, coverage, reported status, and recovery arrangements within an agreed scope. The review helps identify what is protected and where additional investigation or changes may be needed.
Does backup protect us from ransomware?
Backups can support recovery, but they do not prevent ransomware. Their usefulness depends on factors such as backup integrity, separation, access protection, and whether clean recovery points are available. Backup planning should be part of a broader security approach.
How does backup and recovery fit into managed IT services?
Every managed-service agreement includes helpdesk support, systems administration, network administration, and vCTO/vCIO guidance. We define backup tools, storage, retention, monitoring, testing, and recovery assistance in your specific scope and confirm the associated costs. Projects, migrations, and onsite visits are billed separately.
Are recovery testing and cloud application backups included?
Coverage is defined in your backup and recovery scope. We confirm which systems and cloud applications are protected, the retention settings, and which recovery tests will be performed. Microsoft 365 workloads, including SharePoint, are reviewed individually so coverage and responsibilities are explicit.
Plan your next step before you need it.
Start with a no-obligation consultation about the systems your business depends on and how you protect them today. We will help define priorities and next steps for your recovery planning.