Managed IT Services.A Team in Your Corner.
Keep your people productive with IT support that understands your business. We manage your technology, help protect your systems, and plan improvements around the way your team works.
Serving businesses in New York, New Jersey, and South Florida, as your IT department or alongside your internal team.
Understand
We learn your systems, workflows, and business priorities.
Support
We help your people and manage your agreed technology needs.
Improve
We plan practical improvements as your business evolves.
People who understand your business. Support that moves it forward.
Bring your IT together.
Technology issues pull your people away from their work. IM YOUR NERD brings support, systems management, security, and technology guidance together under one relationship.
Every managed-service agreement includes helpdesk support, systems administration, network administration, and virtual CTO/CIO guidance. We define responsibilities around your environment, priorities, and existing IT resources. The capabilities below show how we support your business, with additional tools and services scoped separately.
Employee Helpdesk Support
Help with everyday technology issues, troubleshooting, and getting your team back to work.
Microsoft 365 Management
Administration and support for the accounts, access, and collaboration tools your employees rely on.
Network & Systems Management
Monitoring, maintenance, and troubleshooting to help keep your technology environment reliable.
Cybersecurity
Security guidance and coordination for your systems, accounts, and information. Cybersecurity tools are scoped and billed separately.
Backup & Recovery
Backup management and recovery planning based on your agreed scope, with requirements and responsibilities defined for your environment.
Virtual CTO / CIO Guidance
Technology leadership to help prioritize improvements, evaluate decisions, and plan ahead.
Clear scope. Month-to-month agreements. Cybersecurity tools, onsite visits, projects, and migrations are billed separately from your core managed services. Pricing is tailored to your users, systems, locations, and support requirements.
Your IT team. Or part of it.
Need a complete IT partner?
We can take responsibility for the agreed day-to-day management and support of your technology environment, giving your business a team to turn to for support and guidance.
Already have internal IT?
We work alongside your CTO or IT staff to provide additional support, specialized expertise, and help with projects. Together, we define responsibilities around your team's needs.
Start with a conversation.
Start with a no-obligation consultation about your people, systems, locations, and current challenges. We recommend a service scope and tailor onboarding to your situation, including coordination with your outgoing IT provider when applicable.
Learn more about IM YOUR NERD or explore the industries we support.
Managed IT services, explained.
What are managed IT services?
Managed IT services provide ongoing support and management of business technology. Every IM YOUR NERD managed-service agreement includes helpdesk support, systems administration, network administration, and virtual CTO/CIO guidance. Additional tools and services are defined in your agreed scope.
Can you work with our existing IT team?
Yes. We can work alongside your CTO or internal IT staff. We agree on responsibilities so your team knows which support, management, and project tasks we handle.
Where do you provide support?
We support businesses in New York, New Jersey, and South Florida, including the Boca Raton area. Remote support is also available nationwide. Onsite coverage depends on your location and service arrangement.
How much do managed IT services cost?
Pricing depends on your users, systems, locations, and support requirements. All agreements are month to month. Cybersecurity tools, onsite visits, projects, and migrations are billed separately. A no-obligation consultation helps us recommend the right scope and provide customer-specific pricing.
How quickly will we receive a response?
Our SLA provides an initial response in less than one hour during business hours for all customers. Business hours are Monday through Friday, 7:00 a.m. to 5:30 p.m. Eastern. This commitment covers the initial response; resolution time depends on the issue.
How does after-hours support work?
Customers submit after-hours requests by email. Our answering team reviews the request and determines whether after-hours support is needed. Coverage and any associated charges depend on the customer's contract.
Can you provide onsite support?
Yes. Onsite IT support is available in our primary coverage areas of New York, New Jersey, and South Florida. Onsite visits are billed separately, with your locations and requirements discussed when defining the service arrangement.
Give your business an IT team to count on.
Tell us what is working, what is causing problems, and where you need support.
Read the Case Study