Finally, a Service and Help Desk solution you can count on!
IM YOUR NERD provides unlimited support and service for any computer, network, software, email or internet issues. Whenever you have a technology related problem, we are here to help. You never have to pay by the hour for computer support again. With guaranteed response times as quick as 10 minutes, you have the peace of mind that your computer emergencies will be taken care of as quickly as possible.
Whether it’s a question about how to change something in a word document or how to install a device on to your computer, IM YOUR NERD support engineers are here to help. We will answer all your computer related questions in a friendly easy to understand way.
Our Service and Help Desk solution is perfect for businesses of any size. Let the NERDS give your users all the assistance they need, when they need it.
HIghlights include:
- Request submission via email or web
- Fast response times
- Users can track their open requests
- Managers can see all open and solved requests for their group(s)
- Monthly reporting on ticket performance
- User accessible Knowledge Base customized for your company (optional)